Payment & Refund Policy

By booking a service or making any payment to Hasan Smart Electrical Solutions (HSES™), you agree to the following Payment & Refund terms.

1. Accepted Payment Methods

We offer multiple secure payment options for customer convenience:

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• QR Code Payment
• Bank Transfer (NEFT / IMPS / RTGS)
• Cash (where applicable)
• Digital Wallets

No additional charges are applied for any preferred payment method.

Payment confirmations are shared via WhatsApp / SMS / Email immediately after receiving the payment.

2. Advance Payment Policy

HSES™ follows a fair and transparent advance payment system based on the type and scale of work.

A. Standard Service Calls & Minor Repairs

For routine electrical repairs, fault diagnosis, or small installations:

• No advance payment required for booking confirmation.
• Payment is collected after service completion and customer approval.

B. Large Projects / Complete Installations

For medium and large-scale work such as complete house wiring, electrical panel installation, CCTV setup, full electrical projects, or industrial/commercial work, 20% to 50% advance is required to confirm the booking.

• Material procurement from suppliers
• Labour scheduling and allocation
• Time blocking for dedicated project work
• Procurement of specialized tools or equipment

Remaining amount is paid in phases or after final completion, depending on the project structure and mutual agreement.

C. Emergency / Night Services

Emergency or late-night service visits may require advance confirmation payment or a minimum service fee due to risk, urgency, travel charges during odd hours, and priority technician dispatch. Emergency charges are non-refundable once the technician is dispatched to your location.

D. Customized Material Orders

If the customer requests specific brands, imported products, or custom-made parts, advance payment is required to purchase the material as per customer specifications.

3. No Hidden Charges – 100% Transparent Pricing

HSES™ follows a fully transparent pricing policy. All charges are clearly explained before work begins. The final cost is determined based on site inspection, work scope, and customer approval. We do NOT add hidden or surprise charges. If extra work is needed, the technician will inform you and proceed only after your approval.

4. Refund Policy

Refunds are processed fairly, but only under specific valid conditions.

Refunds Are Applicable When:

• Technician does not arrive despite confirmed booking.
• Service is cancelled before technician dispatch.
• Overpayment has occurred (duplicate payment or system error).
• Service cannot be provided due to technician unavailability (rare cases).
• Advance paid for material that was not procured or used.

All valid refunds are initiated within 3–7 business days to the original payment source.

Refund NOT Applicable When:

• Work has already been completed as per agreement.
• Technician has reached your location (visiting charge applies).
• Customer changes mind after installation or during ongoing work.
• Labour or service time has already been utilized.
• Emergency visit charges (non-refundable once dispatched).
• Customer-provided material turns out to be defective or incompatible.
• Customer denies work after technician inspection and diagnosis.
• Hidden wiring faults or structural issues increase cost, and customer declines further work.
• Situations outside HSES™ control (e.g., unsafe environment, customer delays, incorrect info).

5. Partial Refunds (If Applicable)

In specific cases where a lower-cost service is opted for, or only partial work can be completed, a partial refund or price adjustment may be provided after verification and mutual agreement.

6. Payment Verification & Fraud Prevention

All payments are verified through transaction ID, timestamp, and bank/UPI confirmation. Suspicious claims will be investigated. Overpayment refunds are issued only after confirming details match the paying user.

7. Chargeback & Dispute Policy

For any payment issues, customers must contact HSES™ support first for fair resolution. We maintain complete proof of service (photos, logs, invoices) to ensure transparency and protect both parties.

8. Invoice & Payment Receipt

After every service, a detailed invoice is shared via WhatsApp/Email, containing a breakdown of charges for future reference and warranty claims.

9. Changes to Payment Policy

HSES™ reserves the right to update this policy at any time. The latest version will always be available on our official website: hses247help.com.

10. Contact Information

For payment issues, refunds, or billing queries, contact us:

Official Social Media: @HSES247HELP

Support Availability: 24×7 — Standard, Priority & Emergency Services