Terms and Conditions

4.1 Binding Agreement and Identity

By confirming a service booking via our website form or official WhatsApp channel, you legally agree to these Terms of Service. HSES (Hasan Smart Electrical Solutions) is a registered MSME entity operating under Udyam Registration No: UDYAM-DL-10-0098630, legally managed by founder and Managing Head MD Zafeer Hasan (Yazdaan). No verbal confirmation over a phone call constitutes a binding booking — see Section 4.2.

4.2 Mandatory Booking and "No Dispatch on Calls Alone"

To avoid technical errors, miscommunication, and maintain operational structure, HSES enforces a strict No Dispatch on Calls Alone protocol.

• A customer must submit their layout details in writing — via the Website Enquiry Form or a clear WhatsApp message — containing their Full Name, Complete Address, and Work Specifics.
• A technician is assigned and dispatched only after this written confirmation is received and acknowledged by our team.
• Phone calls alone, without a written follow-up, will not result in technician dispatch. This protects both the customer and HSES from address errors, scope misunderstandings, and unverified requests.

4.3 Standard Operating Hours

• Standard Operations: Our service track runs from 10:00 AM to 6:00 PM, Monday to Sunday.
• HSES currently does not offer night or emergency dispatch services. All bookings, technician visits, and customer support communications are handled strictly within these hours.
• Enquiries received outside operating hours will be responded to the next available business hour.

4.4 Selective Work Acceptance and Right to Decline

To guarantee high technical standards and absolute physical safety on every project, HSES operates under a selective acceptance policy.

On-Site Right to Cancel: An HSES technician holds the immediate right to halt and cancel a project on-site if they observe unsafe structural conditions, legal property disputes, or hostile, abusive, or unprofessional behavior from the client. HSES maintains a strict zero-tolerance policy toward verbal abuse or harassment.

4.5 Service Area

HSES currently operates across Delhi NCR (Janakpuri and surrounding areas) and maintains a dedicated, separately-scoped service zone covering Begusarai and Samastipur districts in Bihar. Any service request outside these declared zones will be evaluated on a case-by-case basis and is not guaranteed.

4.6 Pricing and Payment Terms

All service pricing follows the Payment and Refund Policy, including the mandatory ₹200 flat visiting/inspection charge and Zero Advance Payment commitment for labor. Material costs, where HSES handles procurement, are payable upfront.

4.7 Intellectual Property

The HSES Connect name, logo, brand colors, and all website content are the exclusive property of Hasan Smart Electrical Solutions. Unauthorized reproduction, copying, or commercial use of our branding or content is strictly prohibited.

4.8 Limitation of Liability

HSES's service and workmanship guarantee apply strictly to the specific wires, circuits, or switchboards directly handled by our authorized technician. See our Official Disclaimer for full scope limitations.

4.9 Amendments

HSES reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services after any update constitutes acceptance of the revised terms.

4.10 Legal Jurisdiction

These terms are governed by the laws of India. Any legal dispute, claim, or mediation arising from our service engagement is subject to the exclusive jurisdiction of the Courts of Delhi, India.