Terms & Conditions

Welcome to Hasan Smart Electrical Solutions (HSES™). By accessing our website (hses247help.com) or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before booking any service.

1. Acceptance of Terms

By using our website, booking a service, or engaging with HSES™ through any communication channel, you acknowledge that you have read, understood, and agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our services.

2. Service Scope

HSES™ provides professional electrical services including but not limited to:

• Electrical repairs and maintenance
• Installation of lights, fans, switches, and fixtures
• Wiring and rewiring services
• Electrical panel and MCB installation
• CCTV and security system setup
• Emergency electrical services
• Consultation and troubleshooting

All services are performed by certified and experienced technicians following safety standards and best practices.

3. Booking & Scheduling

How to Book:

• Through our website: hses247help.com
• Phone/WhatsApp: +91 782-781-7295
• Email: hses247help@gmail.com
• Official social media platforms

Booking Confirmation:

• Bookings are confirmed based on technician availability and service area coverage.
• Confirmation is sent via WhatsApp, SMS, or phone call.
• Customers must provide accurate information including:
  • Name and contact details
  • Complete address with landmarks
  • Nature of electrical issue or work required
  • Preferred date and time slot

Rescheduling & Cancellation:

• Customers can reschedule or cancel bookings by contacting us at least 2-4 hours before the scheduled time.
• Late cancellations or no-shows may result in visiting charges being applied.
• For emergency services, cancellation after technician dispatch will incur charges.

4. Pricing & Payment Terms

Transparent Pricing:

All charges are explained before work begins. Final pricing is based on on-site inspection and actual work scope. Pricing includes:

• Labour charges
• Material cost (if applicable)
• Visiting charges (if applicable)
• GST and other applicable taxes

Payment Methods:

We accept:

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• QR Code Payment
• Bank Transfer (NEFT/IMPS/RTGS)
• Cash
• Digital Wallets

Payment Timing:

• Small repairs: Payment after service completion
• Large projects: 20-50% advance, balance on completion
• Emergency services: May require advance confirmation fee

For detailed payment terms, please refer to our Payment & Refund Policy.

5. Customer Responsibilities

Before Service:

• Provide accurate and complete information about the electrical issue
• Ensure safe access to the work area
• Inform about any known hazards (water leakage, exposed wiring, structural issues)
• Keep pets and children away from the work area
• Provide necessary permissions (society approval, if required)

During Service:

• Allow the technician to inspect and assess the issue properly
• Approve the cost estimate before work begins
• Cooperate with safety protocols
• Do not interfere with the technician's work process

After Service:

• Inspect and approve the completed work
• Report any issues immediately before final payment
• Maintain the installation as per recommended guidelines
• Do not attempt self-repairs during the warranty period

6. HSES™ Rights & Responsibilities

Our Commitment:

• ✅ Send qualified and verified technicians
• ✅ Perform work with proper tools and safety equipment
• ✅ Follow electrical safety standards and local regulations
• ✅ Provide transparent pricing and quality service
• ✅ Respect customer privacy and property
• ✅ Offer warranty on labour as per service terms

We Reserve the Right To:

• Refuse service if working conditions are unsafe
• Cancel bookings if customer provides false information
• Charge additional fees for extra work identified during inspection
• Update pricing based on material cost fluctuations
• Modify service areas based on operational requirements
• Take legal action against fraudulent activities or misuse of services

7. Warranty Terms

Labour Warranty:

• Covers workmanship only, not material defects
• Duration: 7 to 90 days depending on service type
• Warranty is void if:
  • Customer or third parties modify the installation
  • Damage due to misuse, overload, or negligence
  • Water damage or moisture exposure
  • Voltage fluctuations or power surges
  • Pre-existing wiring faults
  • Natural disasters or accidents

Material Warranty:

• Provided by the manufacturer only
• HSES™ can assist with warranty claims but is not responsible for manufacturer policies
• Warranty claims must be made as per brand terms

For complete warranty information, refer to our Warranty Policy.

8. Liability Limitations

HSES™ is not liable for:

• Pre-existing electrical faults in the property
• Structural issues (weak walls, damaged conduits, unsafe ceilings)
• Hidden wiring problems not visible during inspection
• Appliance damage due to voltage fluctuations
• Customer-provided materials that are defective or incompatible
• Delays caused by factors beyond our control (traffic, weather, emergencies)
• Indirect or consequential damages of any kind
• Issues arising from incomplete information provided by the customer

Our liability is limited to the specific work performed and only within the warranty period.

9. Prohibited Activities

Customers must NOT ask our technicians to:

• ❌ Install unsafe, jugaad (makeshift), or illegal wiring
• ❌ Tamper with electricity meters or government-controlled systems
• ❌ Bypass safety devices (MCBs, ELCBs, RCCBs, fuses)
• ❌ Perform work outside the technician's expertise or certification
• ❌ Attemptwarranty fraud or insurance fraud
• ❌ Use substandard, duplicate, or non-ISI materials against company policy
• ❌ Engage in any activity that violates electrical safety regulations or Indian law

Consequences of Violation:

• Immediate cancellation of service
• No refund of advance or visiting charges
• Legal action may be taken for serious violations
• Permanent ban from using HSES™ services

We prioritize safety and legal compliance above all else.

10. Privacy & Data Protection

Information We Collect:

• Name, phone number, email
• Address and location details
• Service history and preferences
• Payment information (securely processed)

How We Use Your Information:

• Service scheduling and delivery
• Technician assignment
• Customer support and communication
• Service improvement and feedback
• Legal and regulatory compliance

Data Security:

• We do not sell or share your personal information with third parties
• Information is stored securely and used only for service purposes
• We follow data protection best practices

For complete details, refer to our Privacy Policy.

11. Intellectual Property

All content on hses247help.com including: text, images, videos, graphics, logos, trademarks, brand name (HSES™), service descriptions and pricing, website design and layout is the exclusive property of HSES™ and protected under Indian copyright and trademark laws.

Prohibited Actions:

• Copying, reproducing, or distributing website content without permission
• Using HSES™ branding for unauthorized purposes
• Creating fake websites or profiles impersonating HSES™

Violations will result in legal action.

12. Dispute Resolution

Step 1: Direct Communication

For any disputes, complaints, or concerns, customers must first contact HSES™ support:

We are committed to fair and prompt resolution of all issues.

Step 2: Mutual Agreement

We will work with you to reach a mutually acceptable solution through open communication, evidence review, and fair assessment of the situation.

Step 3: Legal Recourse (If Necessary)

If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of Delhi courts under Indian law.

13. Force Majeure

HSES™ shall not be held liable for delays or inability to perform services due to circumstances beyond our control, including but not limited to: natural disasters, government restrictions, power outages, civil unrest, or pandemics. In such cases, we will make reasonable efforts to reschedule services.

14. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to Terms & Conditions

HSES™ reserves the right to update or modify these Terms & Conditions at any time. The "Last Updated" date will be changed, and the latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of courts in Delhi, India.

17. Contact Information

18. Acknowledgment

By using our website or services, you acknowledge that:

• ✅ You have read and understood these Terms & Conditions
• ✅ You agree to comply with all terms outlined herein
• ✅ You accept the limitations of liability and warranty terms
• ✅ You will use HSES™ services in a lawful and responsible manner

Thank you for choosing HSES™ for your electrical service needs. We are committed to providing you with safe, reliable, and professional service.

© 2025 Hasan Smart Electrical Solutions (HSES™). All Rights Reserved.