Privacy Policy

3.1 Minimal Data Collection

HSES respects your privacy and collects only the basic functional metrics required to execute on-site services safely.

• Personal Data: Full Name, active phone number, and registered physical service address.
• Technical Data: Site layout photographs (taken only with your permission for pre/post-work documentation), load variables, and structural layout notes.

We do not collect any data beyond what is necessary to schedule, execute, and invoice your service request.

3.2 What We Never Collect or Store

We maintain strict digital security per the IT Act, 2000. HSES NEVER asks for, collects, or stores:

• Financial bank passwords, UPI PINs, Credit/Debit card CVV codes, or OTPs.
• Aadhaar, PAN, or other government ID numbers.
• Net banking credentials.
• Sensitive personal details or external tracking parameters.

If anyone contacts you claiming to be from HSES and asks for the above, please report it immediately to hses247help@gmail.com — this is not an authorized HSES communication.

3.3 How We Collect Your Information

Information is collected only through:

• The official Website Enquiry Form.
• Direct WhatsApp messages to our registered number.
• On-site interaction with our technician (photographs, layout notes — with your consent).

We do not use cookies, trackers, or third-party analytics to profile visitors beyond standard, anonymous website traffic statistics.

3.4 Data Usage and Third-Party Freedom

Your personal layout records are used strictly to:

• Manage appointments and coordinate technician arrival.
• Generate digital invoices and service receipts.
• Track workmanship warranties on completed work.

We do not sell, rent, or trade your data to third-party automated marketers or data brokers. All cloud interactions are safely encrypted.

3.5 Data Sharing

Your information is never shared with sub-contractors, external middlemen, or third-party labor suppliers — in line with our Selective Work Acceptance Policy (see Terms and Conditions, Section 4.4). Data is accessed only by HSES's own verified technicians and administrative staff.

3.6 Retention Policy

Active records, financial digital receipts, and GST compliance logs are retained for a standard duration of 7 years as mandated by tax law, after which they are securely archived or anonymized.

3.7 Your Rights

You may request:

• A copy of the personal data we hold about you.
• Correction of inaccurate personal data.
• Deletion of your data, subject to statutory retention requirements under Section 3.6.

For any data correction, access, or deletion requests, contact us at hses247help@gmail.com.

3.8 Children's Privacy

Our services are intended for use by adults capable of entering a binding service agreement. We do not knowingly collect data from minors.

3.9 Policy Updates

HSES reserves the right to update this Privacy Policy at any time. The "Effective Date" above reflects the latest revision. Continued use of our services after an update constitutes acceptance of the revised policy.